Return and exchange

Made-to-Order Items

The majority of our products are made to order and individually crafted for each client. These pieces are not held in stock and are produced exclusively according to your selected specifications.

As such, made-to-order items are non-returnable and cannot be cancelled once production has commenced, in line with the UK Consumer Contracts Regulations 2013 (Regulation 28(1)(b)), which exempts bespoke and custom-made goods from standard cancellation and return rights.

All made-to-order products are clearly identified on the product page and during checkout.

We kindly ask that you carefully review all details, including dimensions, finishes, and access requirements, before confirming your order, as amendments cannot be made once manufacturing begins.

If you require further clarification regarding materials, finishes, or specifications, please contact our team prior to placing your order.

Cancellations for Made-to-Order Items

Orders for made-to-order items may be cancelled within 3 working days of the order being placed.

After this period, your order will progress into production, and a cancellation charge of up to 50% may apply, depending on the product type and stage of manufacture.

Once production is fully underway, cancellations or changes can no longer be accepted.

Stocked Items

Items held in stock and available for immediate dispatch may be returned within 14 calendar days of delivery, provided they are:

  • In their original packaging
  • Unused and in resalable condition

If an item has been assembled, used, or altered beyond what is necessary for inspection, a deduction may be applied to reflect any reduction in resale value.

Return shipping for stocked items is the responsibility of the customer.

You may return items directly to our warehouse or request a collection service, which will be charged at cost.

For large or fragile items, specialist handling may be required, and any associated costs will be deducted from your refund.

Returns requested after the 14-day period may not be accepted unless the item is faulty or damaged.

If a return is declined and the item needs to be returned to you, a redelivery fee will apply based on the item’s size and delivery destination.

Faulty or Damaged Items

If your order arrives damaged or faulty, please notify us within 48 hours of delivery.

We will assess the issue promptly and arrange an appropriate resolution, which may include repair, replacement, or a full refund.

This policy does not affect your statutory rights under the Consumer Rights Act 2015:

  • Faulty items may be rejected within 30 days for a full refund
  • If a fault develops within six months, we will arrange a repair or replacement at no additional cost
  • Where a return is required due to a fault, all return shipping costs will be covered by us

Delivery & Access Requirements

Before placing your order, please ensure that the item can be safely delivered into your property, including through doorways, stairwells, lifts, and any restricted access points.

Orders are accepted on the understanding that adequate access has been confirmed by the customer.

If delivery cannot be completed due to insufficient access, any redelivery or return charges incurred will be the responsibility of the customer.

How to Request a Return

To request a return or report an issue, please contact our customer service team.

All returns must be approved in advance, as unauthorised returns cannot be accepted or refunded.

📧 Email: support@almeidainterior.co

📞 Telephone: +1 (901) 443-8914